Returns
Refund & Return Policy
30-Day Replacement Guarantee
Every unopened vial is covered for 30 days from delivery. If your order arrives damaged, is lost in transit, or is defective, we ship a free replacement — no return required. This is a replacement-based guarantee only. No medical or performance claims are implied and nothing in this guarantee constitutes advice on the use of research chemicals.
For research use only. All product is provided "as is" for laboratory research purposes.
Summary
- All sales are final — no change-of-mind returns.
- Unopened vials: 30-day replacement guarantee (damage, loss, defect).
- Cancellations accepted before we hand the package to the carrier.
- Address mistakes at checkout are the customer's responsibility.
Frequently asked
Is there a guarantee on my order?
Yes — every unopened vial is covered by our 30-day replacement guarantee. If a vial arrives damaged, is lost in transit, or is defective in any way, we send a free replacement. This is replacement-based, not a money-back guarantee. No medical or performance claims are implied.
Can I return a research peptide order?
Due to the nature of our products, all sales are final and we do not accept returns for change of mind or accidental orders. If your issue is covered by our 30-day replacement guarantee (damage, loss, or defect on unopened vials), we replace the item free of charge.
What if my order arrives damaged?
Contact email support within 30 days of delivery with your order number and clear photos of the product and packaging. Once verified, we ship a free replacement — no return needed.
What if my package is lost in transit?
If tracking has not moved for 10+ days or the carrier confirms the package is lost, email email support within 30 days of the last scan. We replace lost shipments free of charge, subject to the carrier's investigation outcome.
Can I cancel my order?
You can cancel an order before it has been packaged and shipped. Once an order has been handed to the carrier, it can no longer be cancelled.
What if my package is marked delivered but missing?
Check with your household and local carrier first, then contact us within 7 days. We will help open a carrier investigation. When the carrier confirms delivery to the correct address, we cannot guarantee a refund or replacement.
What happens if I enter the wrong address?
We are not responsible for orders shipped to an incorrect address provided at checkout. If the package is returned to us, we can reship at your expense or issue store credit for the product cost (less original shipping).
Contact
All refund, replacement, and cancellation requests must go through email support with the order number in the subject line.